Cancellation Notices
Because we work by appointment, we require the cancellation of appointments 24 hours prior to your appointment time so that we have the opportunity to offer your reserved time to another client. Failure to do so will result in a 25fr. cancellation fee per pet. If you arrive more than 15 minutes late, we reserve the right to refuse services/ cancel your appointment and a 25fr. cancellation fee will apply. Due to the nature of our business, if you make an appointment that you do not cancel and don’t show up for, a no-show fee of 40fr. will apply. In addition to the fee, we will require a non-refundable/ non-transferable prepayment of any future appointments (including your no-show fee) at the time of scheduling your next appointment. Any recurring appointments or future bookings will be also canceled in the event of a no-call/no-show.  
 
Health, Medical Problems & Senior Pets
Grooming procedures can sometimes be stressful, especially for a senior or ill pet or pet and can expose hidden medical problems or aggravate a current one during or after the groom. Owners must notify Parkside Dogs of any known medical conditions. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort. In the best interest of your pet, this contract/agreement will give Parkside Dogs permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first, then take your pet to a veterinarian. It is agreed that expenses for veterinary care will be covered by the pet’s owner upon signing this contract/agreement.
 
Early drop off / Late pick up
If you have something to do outside of the allotted grooming time, we ask that you prearrange to drop off early or pick up later and accept a 15fr/hour rate, up to 3 extra hours. Time over 3 extra hours outside of grooming time is replaced with a daycare rate of 80fr. If your pet needs to stay with us for longer than 5 hours, we will charge a daycare fee. We will try to give you our closest approximation for pick up at drop off. If you do not pick up before our closing time at 17:00PM Monday to Thursday, 14:00PM Fridays, unless specified otherwise, there will be a late fee added to your total. (1fr./min). If we do not hear from you by 17:15, your pet will be kenneled and cared for overnight. A 150fr. fee will apply per pet.
 
Poor Coat Condition/ Mat Removal
Pets with matted coats need extra attention during their grooming session. Mats left in a pet’s coat only grow tighter and can strangle the pet’s skin, or eventually tear it open. Parkside Dogs does not wish to cause serious or undue stress to your pet. Mats can be very difficult to remove and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus, or bacteria to grow, causing skin irritations that existed prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments all clients of Parkside Dogs are required to stay on an agreed-upon schedule going no longer than 12 weeks between grooming appointments.
 
Grooming Satisfaction
The owners and workers of Parkside Dogs do their best to interpret the grooming instructions given. All grooming is guaranteed for 72 hours. Anything that is brought to our attention, within reason, will be fixed free of charge. After 72 hours, any work done will be charged an additional groom price.
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Vaccinations
For all grooming services, we expect updated vaccinations. If your veterinarian has opted your pet out of receiving the vaccination due to health issues, please provide a letter by them stating so. Other vaccines that prevent infectious diseases to be spread among pets are strongly recommended.
 
Aggressive Dogs
Owners must inform Parkside Dogs if your pet bites, has bitten, or is aggressive to people, other pets, a specific grooming procedure, or requires medication for grooming. Muzzles may be used if necessary. Muzzling will not harm your pet and protects both pet and groomer. Parkside Dogs reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process. Owners may be charged full price for grooming and called to come to pick up their pet.
 
Accidents
Accidents happen. Every effort will be made to ensure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on. If your pet is injured while in the care of Parkside Dogs we will notify you immediately. If you insist on coming in before the grooming is complete, we have the right to end the grooming session, even if the groom is not complete and the full grooming price will be charged. In the event that your pet is injured during the grooming process, they will be immediately taken to the nearest available veterinarian for treatment.
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Payment
We accept credit or debit cards, Twint and cash. Payments are due at the time of grooming unless prior arrangements have been made.
 
Photography and Video
We reserve the right to photograph/video your pet for use in promotional material. You can choose to opt out of the new client form. Photographs of pet visits to the salon may be used in web and print publications. If you do not want your pet’s photos used, please sign the policy form. 
 
Held Harmless
By signing this contract, you (or your Agent) agree to hold Parkside Dogs, its owner, operators, network of professionals and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to Parkside Dogs. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases.